Reference

Know the Terms Before You Open an Account

These Terms & Conditions set out what you agree to when you access olx1000, fund your account wallet via DANA, OVO, or GoPay, and place activity on the platform.

Applies to all account holdersCovers DANA, OVO, GoPay depositsSubject to local law and eligible regionsUpdated terms take effect on publicationContact support for clarification
olx1000 Know the Terms Before You Open an Account
HOW WE HANDLE POLICY

How olx1000 Manages Terms Compliance

We apply these Terms & Conditions consistently across every account. Here is how the key compliance areas work in practice — from data handling to wallet security to who you contact when something needs changing.

Account Data Handling

Your registration data — name, contact details, and linked wallet IDs for DANA, OVO, or GoPay — is stored solely to operate your account and verify transactions under these terms.

Account Security Steps

Login uses OTP verification tied to your registered mobile number. If you believe your account has been accessed without your consent, flag it through live chat immediately for a security review.

Data Retention Period

We retain account and transaction records for the period required under applicable regulations. You may request a summary of the data we hold by contacting support with your account ID.

Requesting Terms Changes

If you want to update your registered wallet — switching from OVO to GoPay, for example — submit the request through the account settings page. Terms governing that wallet change apply from confirmation.

TERMS CONTACT PATHS

Reach Us About These Terms

If a clause is unclear or you need to verify how a specific rule applies to your account, our support team can walk you through it. We handle terms-related questions through live chat, email, and our social messaging channel — choose the path that suits you.

Team online

Live Chat

Open the chat widget inside your account dashboard. A support agent will review your terms question and respond with the relevant clause reference and next steps.

Email Support

Send a detailed message through our email channel. Include your registered account ID so we can locate your wallet history and address the specific terms clause you're asking about.

Social Messaging

Reach us via our official social messaging channel. Useful for quick clarifications on deposit or withdrawal terms tied to your DANA, OVO, or GoPay wallet.

Common Questions About These Terms

These are the questions we get most often about how our Terms & Conditions work — covering your account rights, wallet rules, and how to request changes.

Yes. Every transaction processed through DANA, OVO, or GoPay on your account is governed by these terms. Wallet-specific rules around verification and withdrawal routing are detailed in the relevant clauses.

We publish the updated terms on this page. Continuing to use your account after publication means you accept the revised version. We recommend checking this page periodically so nothing catches you off guard.

Yes. Contact support via live chat or email with your registered account ID. We will compile the relevant account and transaction data and respond within the timeframe set by applicable local regulations.

Submit a wallet-change request through account settings. Identity verification is required before the switch is processed. The new wallet takes effect from the confirmation date, and withdrawal rules update accordingly.

Yes. Each promotion runs under its own specific conditions, which are shown on the promo board. Those conditions sit alongside — not above — these core Terms & Conditions. Both sets apply at the same time.

Contact support through live chat immediately and include your account ID and the transaction reference number. We review wallet transaction records — DANA, OVO, or GoPay — and respond with a clause-by-clause assessment.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.