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How olx1000 Handles Your Personal Data

Your account data stays with us — not shared, not sold, not passed to third parties without your clear knowledge.

No data selling to third partiesDANA, OVO, GoPay wallet data kept privateAccount access secured by encryptionYou can request your data at any timeIndonesia-eligible accounts only
olx1000 How olx1000 Handles Your Personal Data
REACH OUR PRIVACY TEAM

Contact Us About Your Privacy Rights

If you have questions about how we handle your data, want to request a copy of what we hold, or need to raise a concern about how your DANA, OVO, or GoPay payment details are stored, our support team is the right starting point. Send a clear account reference with your request so we can locate your record and respond without unnecessary back-and-forth.

Live Chat Open the chat widget from your account dashboard. Describe your privacy request and include your registered email so our team can verify you quickly.
Email Support Write to our support address with your account ID and the specific data matter — deletion, correction, or access request. We aim to acknowledge within one business day.
Account Help Centre Log in, go to Account Settings, and find the Data and Privacy section. From there you can download a summary of your stored profile data directly.
HOW WE PROTECT YOU

Browse the Data Handling Practices We Follow

Security and transparency are not afterthoughts in how we run account data. From the moment you register to every deposit you make via GoPay or OVO, each step in the data chain follows defined internal rules — encryption in transit, restricted staff access, and regular review of retention schedules. Here is what that looks like in practice across four core areas.

Encryption in Transit and at Rest

Every piece of data you send us — registration details, wallet numbers, session tokens — travels over SSL-encrypted connections and is stored in encrypted form. Staff access to raw account data is role-restricted and logged.

Cookie and Tracking Controls

We use session cookies to keep you logged in and analytics cookies to understand lobby navigation. You can block non-essential cookies through your browser. Disabling them may affect how certain account pages load.

Data Retention and Deletion

Account data is kept for as long as your account is active and for a defined period after closure, in line with our internal compliance schedule. Once that period ends, data is deleted or anonymised — not archived indefinitely.

Requesting Changes to Your Record

You can ask us to correct inaccurate data, restrict how we process it, or delete your account record. Submit a request via live chat or email with your account ID and we will confirm the outcome in writing.

Switch Through Common Privacy Policy Questions

These are the questions we see most often when account holders want to understand their data rights. If your question is not here, reach out via live chat from your account dashboard.

We collect your name, email, phone number, and the e-wallet identifier you use — such as your DANA or OVO number. Device and browser data is logged automatically at login to support account security.

Payment identifiers are used only to process your transactions. We do not sell or share your wallet data with advertisers or unrelated third parties. Internal access is limited to staff who need it to process your account.

Log in, go to Account Settings, and open the Data and Privacy section to download your profile summary. For a full data export, contact support via email with your account ID included.

Yes. Submit a deletion request through live chat or email. We will process it after identity verification. Note that some transaction records may be retained for the period our compliance schedule requires before full deletion.

Session cookies keep you logged in; analytics cookies help us understand which lobby sections you open. You can block non-essential cookies in your browser settings, though some account features may load differently as a result.

Reach our privacy support team via live chat or email. Include your account ID and a clear description of the concern. We will acknowledge within one business day and confirm our findings in writing.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.